Privacy involves protecting your integrity and your right to disclose your personal information or not, as well as ensuring that, as a consumer, you do not get bothered by unsolicited communications if you do not wish to be contacted. Refresh MD values everyone’s right to privacy and therefore we will not sell or rent your information to third parties for any reason. If necessary, we reserve the right to cooperate with law officials in assisting them with criminal investigations. We guarantee that we act in accordance with our following Privacy Policy.

Refresh MD does not endorse SPAM in any way. If you have been directed to our site by any spamming activity, please report it to our Webmaster by sending an email to

Updating and Removal of Data
If you wish to be removed from our marketing lists, you may send us an email requesting to opt-out at You may also update your information by calling us at 1-855-685-7546.

Your consent
By using our website or by submitting your personal information to us (whether such information is submitted through our website, to our call centre agents or clinic staff, for the purposes of entering in a contest or sweepstakes, or otherwise), you consent to the use of such information as outlined in this privacy policy. We limit our collection of personal information to what is reasonable under the circumstances. Your data will only be used and disclosed for the purposes identified to you.

We may change our privacy policy at any time and without notice. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

How Refresh MD May Use or Disclose Your Health Information

For Healthcare Operations
Refresh MD may use and disclose health information about you for operational purposes. For example, your health information may be disclosed to members of the medical staff, risk or quality improvement personnel, and others to: evaluate the performance of our staff; assess the quality of care and outcomes in your cases and similar cases; learn how to improve our facilities and services; determine how to continually improve the quality and effectiveness of the healthcare we provide. All Refresh MD staff to which such health information is disclosed is bound by a confidentiality agreement.

Refresh MD may use your information to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you. You may be contacted by email, mail, SMS or by telephone at the numbers you have provided for contact to remind you of an upcoming appointment.

For Treatment
Refresh MD may use your health information to provide you with medical aesthetics treatment or services. For example, information obtained by a healthcare provider, such as a physician, oculoplastic surgeon, nurse, or other person providing health services to you, will record information in your record that is related to your treatment. This information is necessary for healthcare providers to determine what treatment you should receive. Healthcare providers will also record actions taken by them in the course of your treatment and note how you respond to the actions. If you have been referred into our facility from a healthcare provider outside of Refresh MD, that referring doctor may have sent information about you in advance to help in our treatment of you. We will provide your referring healthcare provider with copies of your record or reports that will assist him/her in your treatment and healthcare after you have completed your management from our facility. All Refresh MD staff to which such health information is disclosed is bound by a confidentiality agreement.

For Payment
Refresh MD may use and disclose your health information to others for purposes of receiving payment for treatment and services that you receive. For example, a bill may be sent to you or a third-party payer, such as an insurance company or health plan. The information on the bill may contain information that identifies you, your diagnosis, and treatment or supplies used in the course of treatment.

Refresh MD may use information it collects, including information submitted in connection with contests or sweepstakes, to market to you directly by email, mail, SMS or by telephone for research opportunities, services, procedures or materials offered by Refresh MD that may be of interest or benefit to you. If you do not wish to receive this information, you have the right to be removed from our list. To do so, please send an email to

Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, they may still use our site; however, the user may not be able to access all areas of our site.

Disclosure of Your Information
We may disclose your personal information to third party service providers in connection with specific services to be carried out on our behalf, such as the maintenance and operations of our website and databases or other reasons related to the operation of our business. These providers are required to keep your personal information secure and confidential and must respect our privacy policy. Their use of your personal information is restricted to the services to be provided to us and for no other purpose than what is required to carry-out such services. Some service providers may be located outside of Canada where personal information may be subject to the laws of those jurisdictions.

Links to Other Websites
Refresh MD is not responsible for the privacy practices or the content of any other websites to which we link or which may link to our site(s).

Contact Information
If you have any questions or complaints, please contact:
Refresh MD
1180 rue Drummond, Suite 400
Montreal, QC,  H3G 2S1

Privacy Policy in effect as of: May 13 2013